Service
Service
We offer our customers the best possible service, both before and after the sale. We believe that customer service and the whole of the garden furniture purchase process play an important role in terms of delivering quality. We want both our products and our first-class service to contribute towards your feeling of relaxation. Over the years, we have given constant thought to how we can provide you with a stress-free Internet shopping experience. Over the course of time, we have integrated numerous features and services to be able to present you with a functioning, secure and attractive online shop. A short summary of all the benefits offered by Gartenmode in this regard is provided below.
30-day right of withdrawal
Should an article not meet your expectations, you may, of course, return the item within one month of receipt without any requirement to state reasons for so doing in accordance with our cancellation policy.
Free shipping anywhere within Germany
Our extensive logistics network and dedicated shipping service mean that no additional delivery charges will be incurred for shipment within Germany.
Money-back guarantee
In the case of withdrawal, Gartenmode will, of course, refund your purchase in full. Depending on the method of payment used, reimbursement will be made to the relevant account or to the respective account of your payment service provider.
An encrypted payment procedure ensures secure shopping
Your purchase data is safe with us. State-of-the-art 256-bit encryption means that your information will not fall into the hands of third parties. Our SSL certificate is regularly updated.
Fast delivery
Our large warehouse and smart logistics mean that, apart from just a few exceptions, all of our range is in stock and can be shipped directly upon receipt of confirmation of payment. Thanks to sophisticated supply chain management, our warehouse is regularly replenished in line with requirements. The result is that there are virtually no bottlenecks in the delivery of our garden furniture.
No minimum order value
We do not impose any minimum order value. This means that you do not need to purchase any extra products which you do not want and can concentrate on your shopping experience free from any sens eof compulsion.
A simple order process which does not require you to register
Registration and creation of a customer account are not mandatory when making a purchase from us. You may also place your order as a guest.
Protection of your data
It goes without saying that we treat your data with the utmost confidentiality and only use your personal information in line with our data protection regulations. The SSL encryption used for our shop also means that no data can be accessed by third parties.
Good value for money
Although our garden furniture meets the very highest quality standards, prices charged are reasonable. Gartenmode stands for high-quality outdoor furniture at a fair price. Our essella brand furniture is not sold via an intermediate dealer.
Our customer service
Our dedicated customer service team will be happy to provide support if you need guidance or if you have any questions, problems, comments, praise or criticism. We can be contacted by telephone on 0781 28943070 from Monday to Friday. Lines are open from 9.00 am to 5.30 pm. You are also most welcome to visit us in person at our garden furniture showroom. The address is: TOO Design GmbH Am Güterbahnhof 3 77652 Offenburg
Quality of our products
As well as unbeatable prices, we also offer an impressive level of quality. We keep an extremely close eye on the quality of our products and conduct checks on an ongoing basis.
Certified shop with buyer protection
Our online shop is certified in accordance with the strict guidelines laid down by the Trusted Shops scheme. You enjoy so-called “buyer protection” when making a purchase from Gartenmode.
Collection of goods from our shipping warehouse
You are welcome to collect your own articles from our shipping warehouse. This also gives you an opportunity to try out and test your future garden furniture and to receive expert advice.
Personal specialist guidance
Our team of garden furniture experts is on hand at all times to provide you with any specialist advice you need in writing, by telephone or at our showroom. We will be delighted to provide you with further assistance in finding the right garden furniture for your outdoor space.
Simple and clear product selection
The simple and clear presentation of our quality-checked products provided in our shop means that you will easily be able to find your way around. We are constantly working in the background to enhance and improve your shopping experience. Ordering from our shop is simple, rapid and risk free!
